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To redeem a PROMOTION CODE or GIFT VOUCHER you must click on view basket in order to redeem them.

Remember - you pay the same shipping costs no matter how many items you buy!

HELP - I’m having problems placing my order!

SagePay - I get an error message on payment with SagePay - When entering your card details, please ensure that the address you enter is your registered card address ie where your statements are sent. You may still send your goods to an alternative address but on payment you MUST enter the address that the card is registered to. This is to help ensure that your card is not being used fraudulently.

Paypal - If you have elected to pay with PayPal and have a PayPal Account, PayPal may assume that you wish to use it! If you experience any problems or would prefer to pay with a different card than the one currently registered to your PayPal account, you can either add a new card to your PayPal account, or alternatively place your order by phone during normal office hours.

If you do have a problem paying with PayPal, or experience any other technical difficulties when visiting our site, please let us know, so that we can investigate.

Can I telephone to place an order?

No; due to Covid we are currently unable to take telephone orders. We are able to take enquiries however via our contact page or by email.

Please note that for security reasons any orders placed over the telephone MUST be delivered to the cardholders address.

We will also be happy to answer any queries you may have regarding any of our products, you can check the progress of orders or enquire on the delivery status of your order.

Do you accept orders from outside the UK?

No; we are currently unable to accept orders from outside the mainland UK due to the new customs requirements after Brexit. Any charges resulting from the addition of VAT and customs duty are entirely the resposibility of the customer.

What methods of payment do you accept?

Payment can be made online with any credit or debit card Transactions are either processed securely through SagePay or the PayPal system depending on which route you choose (No Paypal account required) If you would prefer not to order online, we will happily take orders and payments by debit or credit card over the phone.

If I elect to pay with Paypal do I need a PayPal Account to purchase goods?

No. You will need to enter your address and card details for security purposes, but you will have the choice on completion of the transaction to set up a PayPal Account. This is NOT mandatory.

How will I know that you have received my order?

On receipt of your order, you will be sent an automated confirmation e-mail giving you full details of your order with us. You may then click on the link at any time to check the progress of your order.

How can I check the progress of my order?

You can click on the link in your order confirmation e-mail or log into your account to check your order status.

If your order has been dispatched it will have a date of dispatch.

Can I cancel my order?

Yes. You can cancel your order at any point prior to dispatch. Please either telephone us on 01985 841299 or e-mail us at giving your order number. Your payment will be refunded in full.

Following dispatch our Refund and Exchange Policy applies.

I have seen an item I like, is it possible to order it in a different size or colour?

Yes, it may be possible depending on the item. Man our our pearl necklaces can be made to any length, please contact us for a quotation. Please note that a 50% non-refundable deposit may be requested for special orders. The balance is payable prior to despatch.

You can e-mail us your query using the ’Contact Us’ form and we will try to respond within 24 hours or if you require an immediate answer please call us between (10am and 5pm Monday to Friday, and we will endeavor to answer your queries or requests immediately.

Why is an item displayed on your website if it is sold out?

On rare occasions several people might order the same item at the same time, reducing the stock level to zero. If you would like to order an item that is out of stock - please contact us for the anticipated delivery dates of the new stock.

Unfortunately, we cannot guarantee that we have all items in stock permanently, although we do try our best. Items in stock will be dispatched immediately; the remainder will be dispatched as they become available. You will not be charged any additional postage costs for split deliveries.

What do I do if an item is faulty or I don’t like it?

Please see our Refund and Exchange Policy.

Why is the colour of my necklace/pendant slightly different from the photograph?

Please be aware that great care has been taken to accurately represent the colour of our jewellery, however Pearls and shell products such as Mother of Pearl and Abalone are natural products, and as such some variation of colour can be expected.

Are all your products 9ct gold or sterling silver?

Yes. All items are either UK hallmarked 9 or 18 ct gold or 925 sterling silver unless clearly specified otherwise in the items description.

Care of your jewellery

Pearls are natural organic substances coming from oysters or mussels. As such they need a little care and attention to remain at their best. To keep your jewellery in the best condition, we recommend the following care:

  • Do not shower or swim in your pearls, the pearls don't mind plain water but the thread will stretch and your necklace will need restriinging.
  • Put your jewellery on after applying make up, perfume and hairspray as these can dull the pearls.
  • Store your pearl jewellery in a soft material such as a satin or velvet pouch, away from any heat source and other jewellery which may rub and cause damage.
  • AWear your pearls to ensure they keep their natural colour and lustre. They absorb the natural oils in your skin.

What is Simply Pearls Address?

Our office address is 4 Glebe Farm Cottages, Sutton Veny, Warminster, Wiltshire, BA12 7AS. The company is registered in England and the company Registration No is 05556769.

Our shop address until July 2018 was 3 Royal Arcade, Norwich, Norfolk. NR2 1NQ. Please note that we have now moved and are currently looking for new premises.


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