Guarantee

We take pride in the quality of our jewellery and service. If the items you have chosen do not meet with your approval, you can return them to us within 14 days (unworn and in original packaging please) and we will be happy to exchange the items or refund the cost. If the item is faulty, or there has been an error on our part, we will refund the full cost including any gift wrapping charge if applicable together with the postage costs. Otherwise you will be responsible for these charges, and the cost of the return delivery.

It is recommended that you use Recorded Delivery or Special Delivery for any returns as refunds are only made on receipt of returned item. If you do wish to return an item to us, please contact us by e-mail for an authorisation code prior to returning the item.

Please note that pierced earrings cannot be returned for hygiene reasons, unless faulty.
This does not affect your statutory rights.

Please be aware that great care has been taken to accurately represent the colour of our jewellery, however pearls and shell products such as Mother of Pearl and Abalone are natural products, and as such some variation of colour can be expected.

FAQs

How do I place an order?

Can I telephone to place an order?

I have seen an item I like, it it possible to order it in a differint size or colour?

Do you accept orders from outside the UK?

How much does delivery cost?

What methods of payment do you accept?

Do I need a PayPal account to purchase goods?

Help - I'm having problems placing my order !

How will I know you have received my order?

How can I check the progress of my order?

Why is an item displayed on your website if it is sold out?

What do I do if an item is faulty or I don't like it?

What is Simply Pearls address?

Why is the colour of my necklace / pendant slightly different from the photograph?

Are all your products sterling silver?

Care of your jewellery.


How do I place an order?
Simply browse through our selection of jewellery and place an order by clicking on 'add to basket'. This will add the items to your virtual shopping basket. Repeat this with as many items as you wish to purchase, when you have finished click on 'my basket' to be taken through the order and payment process.

Remember - you pay the same shipping costs no matter how many items you buy!

Can I telephone to place an order?
Yes; if you prefer ordering from 'people' we will be very happy to take your order over the phone. Simply call us during normal office hours (9am to 5pm weekdays) if you could just have the Item Codes to hand it will make your whole ordering experience easier.

Please note that for security reasons any orders placed over the telephone MUST be delivered to the cardholders address.

We will also be happy to answer any queries you may have regarding any of our products, you can check the progress of orders or enquire on the delivery status of your order.

I have seen an item I like, is it possible to order it in a different size or colour?
Yes, it may be possible depending on the item. Much of our Mother of Pearl jewellery is available in white, pink, blue, lilac, green and onyx. Our 9ct gold white and black pearl necklaces can be made to any length, please contact us for a quotation. Please note that a 50% non-refundable deposit may be requested for special orders. The balance is payable prior to despatch.

You can e-mail us your query using the 'Contact Us' form and we will try to respond within 24 hours or if you require an immediate answer please call us during normal office hours (9am to5pm weekdays), and we will endeavour to answer your queries or requests immediately.

Do you accept orders from outside the UK?
Yes; we are happy to accept orders from outside the UK and can despatch worldwide if the purchase is made via our website. Please note that if the order is made direct to ourselves by telephone, we can only ship to the cardholders registered address.

How much does delivery cost?
There are two delivery options for delivery to any address in the UK.

Standard first class recorded delivery costs just £2.95, and delivery usually takes two to three working days (possibly longer during busy times like Christmas)

Guaranteed Next Working Day delivery costs £5.50 and offers guaranteed delivery by 1pm on the next working day (provided the order is received before 2pm) Occasionally later delivery times may apply to the more remote parts of Scotland and some outlying districts in the UK and this is outside our control. This service is available Monday to Friday only and excludes bank and public holidays.

Remember - you pay the same shipping costs no matter how many items you buy!

What methods of payment do you accept?
Payment can be made online with any credit or debit card through the PayPal system. Unfortunately we do not take cheques, but we happily take orders and payments by debit or credit card over the phone. Please see 'Can I telephone to place an order' for more information.

Do I need a PayPal Account to purchase goods?
No. You will need to enter your address and card details for security purposes, but you will have the choice on completion of the transaction to set up a PayPal Account. This is NOT mandatory.

Help - I'm having problems placing my order!
If you do have a PayPal Account, PayPal may assume that you wish to use it! If you experience any problems or would prefer to pay with a different card than the one currently registered to your PayPal account, you can either add a new card to your PayPal account, or alternatively place your order by phone during normal office hours.

If you do have a problem paying with PayPal, or experience any other technical difficulties when visiting our site, please let us know, so that we can investigate.

How will I know that you have received my order?
On receipt of your order you will be sent an automated confirmation e-mail giving you full details of your order with us.

How can I check the progress of my order?
You can log into your account to check your order status. Select the appropriate order number as notified on your e-mail confirmation and Paypal receipt. Your order will be shown together with payment and order status and a Delivery Tracking Number.
If your order shows a Delivery Tracking number, your order has been despatched by the Royal Mail. You may then log into the Royal Mail's 'Track and Trace' System and enter the 13 digit number to check the status of your delivery.

Why is an item displayed on your web site if it is sold out?
On rare occasions several people might order the same item at the same time, reducing the stock level to zero. If you would like to order an item that is out of stock - please contact us for the anticipated delivery dates of the new stock.

Unfortunately we cannot guarantee that we have all items in stock permanently, although we do try our best. Items in stock will be dispatched immediately; the remainder will be dispatched as they become available. You will not be charged any additional postage costs for split deliveries.

What do I do if an item is faulty or I don't like it?
We will be happy to offer you an exchange or refund for items returned within 14 days. (Excluding pierced earrings unless faulty) It is recommended that you use Recorded Delivery or Special Delivery for any returns as refunds are only made on receipt of returned item. If you do wish to return an item to us, please contact us by e-mail for an authorisation code prior to returning the item.

If the item is faulty, or there has been an error on our part, we will refund the full cost including any gift wrapping charge if applicable, together with the postage costs. Otherwise you will be responsible for these charges, and the cost of the return delivery.

What is Simply Pearls Address?
4 Glebe Farm Cottages, Sutton Veny, Warminster, Wiltshire, BA12 7AS, tel. 01985 841299. The company is registered in England and the company Registration No is 05556769

Why is the colour of my necklace / pendant slightly different from the photograph?
Please be aware that great care has been taken to accurately represent the colour of our jewellery, however pearls and shell products such as Mother of Pearl and Abalone are natural products, and as such some variation of colour can be expected.

Are all your products 9ct gold or sterling silver?
Yes. All items are either UK hallmarked 9ct gold or 925 sterling silver unless clearly specified otherwise in the items description.

Care of your jewellery

Pearls are natural organic substances coming from oysters or mussels. As such they need a little care and attention to remain at their best. To keep your jewellery in the best condition, we recommend the following care:

• Do not immerse your jewellery in water.
• Never spray perfume, cosmetics or hairspray on, or near your jewellery.
• Store your pearl jewellery in a soft material such as a satin or velvet pouch, away from other jewellery which may rub and cause damage.
• Store silver jewellery in a dry area to reduce the risk of tarnishing. To keep that rich shine, lightly polish your jewellery with a soft dry cotton or jewellery cloth.
• Always remember, jewellery should be put on last and taken off first!